CarrotsCreation

Our delivery times depend on the availability of materials and the complexity of your custom requests. We strive to ship all orders within 2 to 4 weeks. We do our best to produce everything quickly and carefully, so you can enjoy your unique, handmade product as soon as possible.

At this time, we accept payments via bank transfer. We are looking into adding options like iDEAL, Apple Pay, and other payment methods. For now, you will receive our bank details in an email to confirm your order. Your order will only be processed once the payment has been received

If you have any issues with your order, whether it’s a payment that didn’t go through, a product that won’t add to your cart, or if you haven’t received your confirmation email, please get in touch with us immediately via email. We’ll respond promptly and ensure we find a solution together.

Yes, you can! If you contact us within the first 2 days after placing your order via email, our website, or social media, we can make the necessary adjustments for you. We understand that changes may be needed, so let us know quickly, and we’ll take care of it. 3. How do I choose the right size for a saddle cover? We offer 3 standard sizes for our saddle covers: • Pinocchio – for very small saddles • Pony – up to 16 inches • Standard – from 16 inches to 19 inches These sizes fit various types of saddles, including dressage, all-purpose, jumping, treeless, and bareback pads. If you’re unsure about which size you need, feel free to contact us through our website’s contact page. We’re happy to help! We also create custom saddle covers for other saddle types like western saddles, stock saddles, ladies’ saddles, and side-saddles. We have patterns available for almost every type of saddle.